YOUR LOCAL HAIR STYLISTS & HAIRDRESSERS IN SOLIHULL

Terms & Conditions

childrens styling

reduced pricing tues - thurs

Terms & Conditions
Children must under the age of 12 years old to qualify for our children's pricing menu.
Due to COVID-19 policy, children under the age of 12 will be required to have their hair cleansed by one of the team. If they are very young we request that they arrive with their hair shampooed at home prior to arrival.

cancellation policy

Your appointments are very important to the Lee Scolding team.

Temporary COVID-19 Terms & Conditions for new guests

Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary we respectfully ask that all guests who have not had a cut or colour service with us will be required to pay a 50% non-refundable deposit to secure your appointment. This deposit will be used as part payment towards your service and non-refundable if you cancel your appointment.

Should we be unable to fulfil your service or need to reschedule your appointment your deposit will be transferred to your next appointment.

Terms & Conditions
Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 24 hours’ in advance. Our cancellation policy is strictly 24 hours’ for all guests. If we don’t receive 24 hours’ notice to cancel your appointment, then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us. If we don’t receive 24 hours’ notice to cancel your appointment, then unfortunately we need to make a 50% charge for this missed appointment. 

Guests who fail to give 24 hours’ notice and no-show we need to make at 100% charge.

All returning guests who failed to attend an appointment will have to pay their outstanding balance and pre-pay in full for their next appointment. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic. 

Guests who have not had a cut or colour service before, or have not had a colour service for over 3 months at Lee Scolding Hairdressing, must make arrangements for a complimentary consultation to be booked which will include a skin allergy test, this is to ensure you and your stylist can talk through what you would like us to achieve for you. Allergy tests must take place no later than 48 hours’ before a colour service appointment.  A 50% non-refundable booking deposit will be requested to secure your appointment. This deposit will be used as part payment towards your service and non-refundable if you cancel within 24 hours’ of your appointment or no-show. Your deposit is to secure hairdressing services and can’t be used towards retail purchases.

For large group bookings a 50% deposit is required. This deposit will be used as part payment towards your service and non-refundable if you cancel within 24 hours’ of your appointment or no-show.

A mobile number and email address are helpful because we always email or text to remind you about your appointment to ensure you keep up to date with your appointment. Please let us know if you change your mobile number or email address so we always have your current contact details on file at Lee Scolding Hairdressing.

The Management reserve the right to amend salon prices without prior notice at their own discretion.

To cancel, please give us at least 24 hours’ notice. We reserve the right to charge a cancellation fee for any appointments not cancelled at least 24 hours before their booked appointment.

  • Lee Scolding Hairdressing
  • 161 Warwick Road, Olton,
    Solihull, West Midlands
    B92 7AR

Lee Scolding Hairdressing

© Copyright Lee Scolding Hairdressing 2018.