Your appointments are very important to the Lee Scolding team.
Terms & Conditions
Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 24 hours’ in advance. Our cancellation policy is strictly 24 hours’ for all guests. If we don’t receive 24 hours’ notice to cancel your appointment, then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us. If we don’t receive 24 hours’ notice to cancel your appointment, then unfortunately we need to make a 50% charge for this missed appointment.
Guests who fail to give 24 hours’ notice and no-show we need to make at 100% charge.
All returning guests who failed to attend an appointment will have to pay their outstanding balance and pre-pay in full for their next appointment. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic.
Guests who have not had a colour service before, or have not had a colour service for over 3 months at Lee Scolding Hairdressing must make arrangements for a complimentary consultation to be booked which will include a skin allergy test, this is to ensure you and your stylist can talk through what you would like us to achieve for you. Allergy tests must take place no later than 48 hours’ before a colour service appointment. A 50% non-refundable booking deposit will be requested to secure your colour appointment. This deposit will be used as part payment towards your service and non-refundable if you cancel within 24 hours’ of your appointment or no-show.
For large group bookings a 50% deposit is required. This deposit will be used as part payment towards your service and non-refundable if you cancel within 24 hours’ of your appointment or no-show.
A mobile number and email address are helpful because we always email or text to remind you about your appointment to ensure you keep up to date with your appointment. Please let us know if you change your mobile number or email address so we always have your current contact details on file at Lee Scolding Hairdressing.